Japanese Omotenashi

However, one idiosyncrasy unique to corporate Japan prevents the simple reduction of unessential workers to improve productivity. That is the concept of omotenashi, which the Japan National Tourist Organization defines as “the Japanese mindset of hospitality … an implicit understanding that there are no menial tasks if the result ensures a great experience for a guest.”

The thinking is that the construction company needs to provide services beyond just construction and the exam operator beyond just monitoring the exam, to ensure their “guests,” whether they are pedestrians, clients or exam-takers, are well looked after. Adding extra workers, then, become a necessary step to achieve omotenashi.

An idiosyncrasy unique to corporate Japan prevents the reduction of unessential workers to improve productivity.

 

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Digital medicine

Instead of going to the hospital for a regular check-up, it is now possible for your doctor to remotely check your condition digitally. I understand there are now medical diagnostic apps on smart phones that can give your doctor your vital health information.

According to the Bloomberg article, there is an American health provider that brings “virtual care” directly to a patient’s bedside at home. They use remote technology to carry out tests, monitor the patient and make sure any worrying signs were responded to before an emergency happens.

This is how health care delivery is being transformed by modern digital technology.

Medicine is an under reported sector in local mainstream media. But there is so much to know about the non-medicine side of healthcare, notably the business side. by Boo Chanco

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